Refund & Returns
Money Back Guarantee
We offer a 30-day money back guarantee on all unused Exersci products. If you’re not completely happy with your purchase, simply send us an email within 30 days of ordering. As long as your items are unused, unbuilt and in the original packaging – we’ll refund you the total cost of the item.
Our Returns Process
Let us know you would like to return the product by emailing us
We will email you back with a request for information
Simply follow the instructions in the email we send you
Detailed Returns Policy
Our returns process is straightforward and quick. If you would like to return an item then you simply have to follow our 3-step process:
1) Send an email to email@example.com and tell us what you ordered and why you would like to return it. Remember to include the name and email address of the person who made the order. Please also include the order number if possible.
2) The Exersci team will get back you within 24 hours, and will let you know the next steps to follow in order to return your item. Make sure you keep an eye on your emails! We also recommend monitoring your junk/spam mail folder in case our replies get caught in there.
3) Once you have heard back from us, simply follow the instructions that we provide in the email. Please wait until you’ve heard from us before you send any products back. This will help to ensure that things go as smoothly as possible.
We will always get back to you as soon as we possibly can. However, if you have emailed us and you’re waiting to hear back, you can always follow up on Livechat or Facebook messenger to check on the status of your response, and ensure that your email has been received by the team.