FAQs

General FAQ's

How can I contact Exersci?

You can reach us via:

Phone: 0330 175 6260

Email: contact@exersci.co.uk

Or chat to us via our chat function on the website

Do you offer advice on what equipment to buy?

Yes — our expert team can help you choose the right equipment based on your goals, space, and budget.

What payment methods do you accept?

We accept all major payment methods, including debit/credit cards and popular online payment options.

Can I place bulk or trade orders?

Absolutely. Contact us directly for bulk pricing and trade enquiries.

Does Exersci provide fitness advice?

Yes — we go beyond equipment. Our blog delivers science-backed training advice, written by qualified experts with academic credentials.

Delivery

Do you offer free delivery?

We offer free postage on orders over £100. This offer extends to the UK mainland only. Where applicable, we will notify you of free delivery at the point of checkout.

How long does delivery take?

Next day delivery. Please note our cut off time for next day delivery is 12:00 GMT. Next day delivery means next working day, so if you order on a Friday by 12:00 GMT the order should arrive the following Monday. This offer extends to the UK mainland only, but cannot be offered for all products and/or to all postcodes.

Can I track my order?

Yes, once your order is dispatched, you’ll receive tracking details via email.

Warranty & Returns

Do your products come with a warranty?

Yes, all Exersci products include a 1-year guarantee for peace of mind.

What is your returns policy?

If you're not satisfied, you can contact us to arrange a return. Our team will guide you through the process quickly and efficiently.

What if my item arrives damaged or faulty?

We’ll resolve it fast, whether that’s a replacement or a refund. Our customer service team is known for quick and helpful resolutions.