Refunds & Returns
Money Back Guarantee
We offer a 30-day money back guarantee on all unused Exersci products.
If you’re not completely happy with your purchase, simply send us an email within 30 days of ordering. As long as your items are unused, unbuilt and in the original packaging – we’ll refund you the total cost of the item.
Our Returns Process
Let us know you would like to return the product by emailing us
We will email you back with a request for information
Simply follow the instructions in the email we send you
Detailed Returns Policy
Our returns process is straightforward and quick. If you would like to return an item then you simply have to follow our 3-step process:
1) Send an email to email@example.com and tell us what you ordered and why you would like to return it. Remember to include the name and email address of the person who made the order. Please also include the order number if possible.
2) The Exersci team will get back you within 24 hours, and will let you know the next steps to follow in order to return your item. Make sure you keep an eye on your emails! We also recommend monitoring your junk/spam mail folder in case our replies get caught in there.
3) Once you have heard back from us, simply follow the instructions that we provide in the email. Please wait until you’ve heard from us before you send any products back. This will help to ensure that things go as smoothly as possible.
We will always get back to you as soon as we possibly can. However, if you have emailed us and you’re waiting to hear back, you can always follow up on Livechat or Facebook messenger to check on the status of your response, and ensure that your email has been received by the team.
Do you offer a money back guarantee?
How do I return unwanted items
To start the returns process, simply email our customer services team on firstname.lastname@example.org and let us know what you would like to return. For data protection, please also include the name, delivery address and email address of the person who made the order. Please also include the order number if possible. We will then email you back and let you know exactly what to do.
Do you offer free returns on unwanted items?
Unless your product is damaged, we do not cover the cost of returning an unwanted item.
How does the money back guarantee work?
How long do I have to make up my mind?
We give all customers 30 days to ensure they are fully happy with any item.
I have gone over my 30-day return period, can I still return my unwanted items?
Provided the item is in resalable condition (which we will determine upon receipt of the item) then we may accept the return, but this would depend on the circumstances. Please contact us before returning any item.
If my item arrives damaged, do I have to pay to send it back?
No. If your order arrives damaged please contact us and we will get it resolved. Depending on the size and weight of the item, we will either offer you a pre-paid return label or we will organise a collection/swap out. Please do not send any items back until you have contacted us and received our instructions. We cannot repay return postage for items returned without our approval.
What should I do if my items arrive damaged?
We make a lot of effort to try and ensure our products are packaged well so only a very small proportion arrive damaged. However, we understand that it is still a massive frustration when it does happen!